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Newsletter


Shipping & Returns

Ordering From RK

By Phone: Call the Moorefield office between 8:00am and 5:00pm at 1-800-440-2694. Orders phoned in after 12:00pm will be sent out the next business day. After hours orders can be sent through Facebook or made as an online order from www.rkanimalsupplies.com. Have handy your credit card number and expiry date. RK accepts Visa and Mastercard. If paying by cheque, product will be held until the cheque clears the bank. COD orders will be subject to COD feeds as dictated by courier service.

By Fax: Fill out all necessary information on the enclosed order form. If you do not feel comfortable faxing credit card information, feel free to call the us at 1-800-440-2694. Fax order form to the Moorefield office at 1-519-638-3128.

By Mail: Fill out all necessary information on the enclosed order form.
Mail Moorefield location - 7647 Wellington County Rd. 10 RR#1 Moorefield, Ont. N0G 2K0. 

All orders are subject to applicable taxes, and are FOB Moorefield, Ont, Canada. UPS is our standard courier. If other couriers are requested, there may be additional shipping charges. An additional cost of $20.00 will apply to pallet orders.

*For shipping quotes, please contact RK.

*All prices are subject to change without notice.

*All prices are in Canadian Dollars.

 

Return Policy

Please phone RK at 1-800-440-2694, or email us at rkanimalsupplies@xplornet.com. Returns must be accompanied by the product receipt. All return shipping must be paid by the customer. We suggest shipping products via a traceable method of shipping. Please send returns to our Moorefield address. Any special order and/or personalized products cannot be returned to RK. All other returned products are subject to a 10% restocking fee. RK is not responsible for lost or damaged packages. If a package is damaged during shipment, keep all packaging material, note the damages, and contact the courier. Refunds will only be issued once product is returned to RK. Products can be exchanged within 30 days of purchase; receipt must be present. All exchanges must be approved by RK. Product must be new, salable and in its original packaging. There is no exchange on DVD’s or clipper blades.

 

Shipping

Final shipping charges for orders are determined by fees calculated by courier selected. Charges are determined byweight and dimensions of package, and the destination address. All shipping charges, including: UPS/Purolator courier charges, additional handling fees, special packaging fees, declared value/insurance, address correction, COD, charges related to repair work, charges related to returns, and motor freight; are to be paid by customer. All orders are subject to applicable taxes, and are FOB Moorefield, Ont, Canada. Tax rates are determined by destination address. International orders are tax exempt.

*Note: There are restrictions on some products, and some products cannot be shipped to international destinations.

 

Privacy Policy

RK Animal Supplies values customers and respects your privacy. We collect information about you in our stores and through websites in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. We do NOT share your personal information with 3rd party companies.